Terms & conditions
I.1) The following terms govern the contractual relationship between Juwel des Meeres SL (“Landlord”) and the tenants, hereinafter referred to as “Customers”. The vacation apartment will be referred to as “rental property” hereinafter.
I.2) Upon receipt of the written booking confirmation by the customer, a direct rental contract between the landlord and the customer is concluded. The basis of the contract, hereinafter referred to as “Booking”, includes the written booking confirmation, the property presentation on the website at the time of booking, and these rental terms.
I.3) The landlord commits to providing the services outlined in the booking according to the contract and law, and to making the rental property available to the customer for exclusive use during the booked period.
I.4) The rental property is rented to the customer only for the booked period. The customer agrees to use the property solely for personal vacation purposes on the agreed dates and with a maximum number of people specified in the booking.
II. Payment
II.1) The customer agrees to pay the rental price specified at the time of booking on time.
II.2) A deposit of 15% of the rental price is due at the time of booking. The remaining balance is due at least 28 days before the start of the rental period. If less than 30 days remain between booking and rental start, the full rental price is due at the time of booking. Any cancellation and rebooking fees are immediately due.
II.3) Without full payment, the customer has no claim to the booked apartment or service. The landlord may refuse to hand over the rental property at the start of the rental period.
III. Documents and Information
III.1) Upon full payment of the rental price, the customer will receive travel documents with instructions from the landlord regarding key handover, arrival, and further information.
III.2) If the travel documents have not been received by the customer within 14 days of the full payment, the customer is required to inform the landlord immediately.
IV. Changes
IV.1) Requests for changes by the customer, such as regarding the rental duration or the number of accompanying persons, are considered agreed upon once the written confirmation from the landlord has been received.
IV.2) Until the start of the rental period, the customer can be replaced by another suitable person. A written notification to the landlord with the name and address of the replacement person is required. Until the replacement person has declared to the landlord that they will take responsibility for all contractual obligations, the original customer remains bound by the contract.
IV.3) The landlord will immediately inform the customer of any changes in services. If the changes are not merely minor, the customer can cancel free of charge within 10 days by written notification to the landlord.
IV.4) After booking, price increases are only possible for objectively justified and unforeseeable reasons, such as increases in fees, taxes, and charges. If the price increase exceeds 5% of the rental price, the customer may cancel free of charge within 10 days by written notification to the landlord.
V. Deposit
V.1) Currently, Juwel des Meeres SL waives a deposit. If otherwise agreed upon at booking, the landlord may request a deposit from the customer at the start of the rental period.
V.2) The landlord agrees to return the deposit to the customer within 7 days after the end of the rental period. Any incurred additional costs will be deducted. The same applies for damages to the rental property caused by the customer.
VI. Cancellation
VI.1) The customer can cancel the booking by written notice to the landlord before the agreed rental start. The effective date is the time of receipt of the cancellation notice.
VI.2) The following flat-rate cancellation fees apply: 10% of the rental price after the contract is concluded, but at least 35 euros as a booking fee. For cancellations:
- Up to 75 days before: 20% of the booking fees
- Up to 60 days before: 30% of the booking fees
- Up to 45 days before: 60% of the booking fees
- Up to 30 days before: 80% of the booking fees
- Up to 15 days before: 95% of the booking fees
The customer is advised to take out travel insurance.
VI.3) The customer may prove that no or a significantly lower damage was caused to the landlord. This can be assumed when the property could be rented to others for the same period and under the same conditions. In such cases, only 10% of the booking fees will apply.
VI.4) Travel vouchers, gift certificates, or other vouchers cannot be refunded in case of booking cancellation. In general, the cancellation fees listed in section 6.2 apply. Vouchers are usually valid for three years from the issue date and are non-refundable unless otherwise stated.
VII. On-Site and After the Trip
VII.1) If nothing else is agreed in the booking, the landlord will make the property available to the customer on the arrival day from 16:00 in contractually agreed condition. If the customer arrives after 18:00, the landlord must be informed in advance. The rental property must be vacated by 10:00 on the last day of the rental period.
VII.2) The property must be left broom clean, with washed dishes and emptied trash cans at the end of the rental period. Any damages or losses to furniture or dishes during the rental period must be reported directly to guest services.
VII.3) The property may only be used by the maximum number of persons specified in the booking. If more people arrive, up to the maximum occupancy, they must be registered in advance and paid for according to the price list. Unauthorized overnight stays or unregistered guests will incur an additional charge of 30 euros per person per night. The landlord may refuse excess persons.
VII.4) Pets (dogs, cats, etc.) may only be allowed in the apartment if explicitly agreed upon in the booking. Pets are not allowed in common areas, especially the pool area (except for guide dogs). The customer is liable for any damage caused by pets.
VII.5) The customer must respect the neighbors and observe quiet hours starting from 22:00. TV, radio, and conversations should be kept at room volume. The customer must comply with any house rules that may be provided.
VII.6) The customer agrees to handle the property, its inventory, and outdoor areas with care. The customer is liable for damages caused to furniture, rooms, or the building. Damages must be reported to the landlord immediately. The customer is also responsible for any consequential damages resulting from a delayed report.
VII.7) In case of disruptions to the booked services, especially defects in the property, the customer is required to take reasonable steps to help resolve the issue or mitigate any resulting damage. The customer must notify the landlord of any service disruptions immediately.
VIII. Termination
VIII.1) The landlord may terminate the contract before or after the start of the rental period without notice if the customer fails to make timely payments despite prior reminders or otherwise behaves in such a way that continuing the contract is unreasonable for the landlord. In this case, the landlord can charge cancellation fees according to section 6 of these rental terms.
VIII.2) The contract can also be terminated by either the customer or the landlord if the fulfillment of the contract is significantly hindered, endangered, or affected due to unforeseeable force majeure at the time of the contract conclusion. Both parties are released from their contractual obligations but must reimburse any services already provided. Force majeure includes events such as volcanic eruptions, pandemics, or natural disasters. Delays of flights, regardless of the reason, do not constitute force majeure.
IX. Landlord’s Liability
IX.1) The landlord is liable to the customer for the proper and legal provision of the property.
IX.2) The landlord is responsible for the careful selection and control of the keyholder and other persons or companies entrusted with the property.
X. Final Provisions
X.1) The invalidity or ineffectiveness of individual provisions does not affect the validity of the remaining provisions. Invalid or ineffective clauses will be replaced by valid clauses that are legally and economically closest to the original intention.
X.2) In case of legal disputes, Lanzarote is determined as the jurisdiction.
Juwel des Meeres Managing Director: Dorothee Wiederhold
